FAQs

Are these socks 100% waterproof?

Yes!Our socks feature a triple-layer design that blocks water while allowing sweat to escape, keeping your feet dry in wet conditions.

Do they keep feet warm in cold weather?

Absolutely.The built-in insulation helps retain warmth, making them perfect for cold and wet conditions.

Do these socks fit true to size?

Sizing may vary slightly depending on foot shape.We recommend checking our size guide before ordering to ensure the best fit.

Are they breathable?

Yes!The waterproof membrane is designed to allow moisture to escape, preventing sweat buildup and keeping your feet comfortable.

How durable are they?

Our socks are built to last.Most customers find them highly durable, with excellent grip and performance in various conditions.

Can I wash these socks?

Yes, they are machine washable!Use a gentle cycle with cold water and let them air dry to maintain their performance and longevity.

Do they fit comfortably with different types of shoes?

Definitely.The snug yet flexible design works well with hiking boots, sneakers, work shoes, and more.

What if they don’t fit?

We offer a 7-day return policy. If your socks don’t fit, contact us at service@konugo.com to arrange an exchange or return.

What if I need a return or exchange? 

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 7 days of the order date. Contact our support team at service@konugo.com for assistance.

Are these socks suitable for people with sensitive skin? 

Yes, our socks are made from hypoallergenic materials that are gentle on the skin. However, if you have specific skin conditions, we recommend consulting with a healthcare professional before use.

Can I wear these socks for running or high-intensity activities?

Absolutely! The breathable and moisture-wicking design makes them suitable for running, hiking, and other high-intensity activities. They provide excellent support and comfort, even during long workouts.

Do these socks have odor control features?

Yes, our socks are treated with an anti-odor technology that helps prevent the growth of odor-causing bacteria, keeping your feet fresh throughout the day.

Are these socks suitable for children? 

Currently, our socks are designed for adults. However, we are working on expanding our product line to include sizes for children. Stay tuned for updates! 

Can I wear these socks in hot weather?

While the socks are designed to keep feet warm in cold weather, the breathable membrane also makes them suitable for warmer conditions. However, for extremely hot weather, we recommend lightweight, moisture-wicking socks specifically designed for summer use. 

Do you offer international shipping? 

Yes, we offer international shipping! Shipping costs and delivery times vary depending on your location. Please check our shipping policy for more details.

What payment methods do you accept?

We accept PayPal. For added security, all transactions are processed through encrypted payment gateways.

How long does shipping take?

Shipping times vary depending on your location. International orders may take 7-14 business days. You will receive a tracking number once your order is shipped.

Do you offer discounts for bulk orders? 

Yes, we offer discounts for bulk orders! Please contact our sales team at service@konugo.comfor more information on bulk pricing and custom orders.

Are these socks eco-friendly? 

We are committed to sustainability. Our socks are made from eco-friendly materials, and we strive to minimize our environmental impact throughout the production process.

Can I use these socks for water sports like kayaking or paddleboarding? 

Yes, these socks are perfect for water sports! The waterproof design keeps your feet dry, while the grip ensures stability on wet surfaces. They are a great addition to your water sports gear.

 

If you have any other questions, feel free to reach out to our customer support team at service@konugo.com. We’re here to help!

 

Size Guide