Track Your Order

Order Tracking

You can easily track your order and view the shipping details by visiting:
https://account.konugo.com/

Once there, you’ll be able to see the status of your order, including the latest tracking updates and delivery information.

Order Status Explanations  

1.Pending:  

Your item has been packed, and shipping information has been sent to the carrier.  

It may take3-5 business days for the carrier to update the status of your order. Rest assured, your order is already on its way.  

Note: If your tracking information remains pending for over10 days, please contact us atservice@konugo.com. We’ll provide you with an update and assist you further.  

2.In Transit:  

The carrier has accepted or picked up the shipment from us.  

Your order is on its way to you!  

3.Out for Delivery:  

The carrier is about to deliver your shipment, or it is ready for pickup at your local post office.  

4.Exception:  

This status indicates a shipping exception, such as a customs hold, an undelivered package, or a return to the sender.

Please contact your local post office with the tracking number for further instructions. 

5.Failed Attempt: 

The carrier attempted to deliver your package but was unsuccessful. They usually leave a notice and will try again.  

To arrange a new delivery schedule or pickup, contact your local post office with the tracking number.  

 

Need Help?  

If you have any questions or need assistance with your order status, feel free to contact our Customer Service Team at service@konugo.com. We’re here to help!